How do I close an entity account no longer needed and stop billing?

Hi Rick1411, 

 

Thanks for posting your question. 

 

You can remove one of your entities in the file by going to 'my account' and cancelling the subscription from there. Additionally, if you are still having issues canceling the subscription from 'my account', you can create a support ticket directly from there. 

 

Let us know if you require any further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve