Lodging Support Request - category options changed
Hi
Previously when lodging a support request via myaccount.myob.com, the drop-down category menu included options such as Sales, Purchases, Inventory, Payroll, etc., which allowed us to direct our query to the appropriate team.
However, in the last couple of support requests (I believe since November 2025), these options have disappeared and have been replaced with only Account, Billing, Subscription, and Onboarding categories, which are not relevant to our query.
Could you please advise how we can ensure that our query — for example, a Sales-related issue — is directed to the correct support team?
Hi IdaS1,
You’re spot on. There was a refresh in the options in My Account, so they look a bit different now, but they still end up with the same support teams on our side.
If it’s a Sales‑type issue, just pick the product that’s playing up, choose the closest‑fit reason from the list, and mention in the description that it’s a Sales issue; that’s all you need to do.
Regards,
Genreve
