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IdaS1's avatar
IdaS1
Trusted User
3 months ago
Solved

Lodging Support Request - category options changed

Hi   Previously when lodging a support request via myaccount.myob.com, the drop-down category menu included options such as Sales, Purchases, Inventory, Payroll, etc., which allowed us to direct ...
  • Genreve_S's avatar
    Genreve_S
    3 months ago

    Hi IdaS1, 

     

    You’re spot on. There was a refresh in the options in My Account, so they look a bit different now, but they still end up with the same support teams on our side.

     

    If it’s a Sales‑type issue, just pick the product that’s playing up, choose the closest‑fit reason from the list, and mention in the description that it’s a Sales issue; that’s all you need to do.

     

    Regards,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
3 months ago

Hi IdaS1, 

 

You’re spot on. There was a refresh in the options in My Account, so they look a bit different now, but they still end up with the same support teams on our side.

 

If it’s a Sales‑type issue, just pick the product that’s playing up, choose the closest‑fit reason from the list, and mention in the description that it’s a Sales issue; that’s all you need to do.

 

Regards,
Genreve

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