Managing Users

Question

HiI added a new user to access all information.We have 2 entities so I can switch between businesses.&nbsp;The new user has only got access to one entity and not to both using the web access level.She is setup as a user for both entities.&nbsp; Although only one entity is showing up for her to access.&nbsp;When I try to log into MYOB Manage online access I cannot get access as it does not recognize me, and I am&nbsp; the administrator.&nbsp;So very confused.&nbsp; I really need urgent help as I an going on holidays and need to ensure the user has access to both entity company files.&nbsp;Thank you

genreve_s · Answer

Hi C21TeamBrocky,&nbsp;
&nbsp;
Looks like you’ve run into a bit of trouble with one of your user’s access. A pretty common reason the file doesn’t show up, even if the user is listed, is that they might not have accepted the invite yet. Might be worth having a quick check of their email inbox to see if it’s been accepted.
&nbsp;
On another note, the Manage Online Access portal can only be accessed by the primary contact. Just a heads-up, contacts and user access aren’t the same thing. If you need to change it, you’ll need to ask the primary contact to make the switch through the MyAccount window.Regards,Genreve
&nbsp;

c21teambrocky · Answer

Hi Genreve.&nbsp;I will remove her access and resend link.I am the primary contact to our account.&nbsp; I started in 2016 and have had this updated with MYOB.&nbsp; Please help.Thanks

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Managing Users

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