Managing Users
Hi I added a new user to access all information. We have 2 entities so I can switch between businesses. The new user has only got access to one entity and not to both using the web access level...
Forum Discussion
Hi C21TeamBrocky,
Looks like you’ve run into a bit of trouble with one of your user’s access. A pretty common reason the file doesn’t show up, even if the user is listed, is that they might not have accepted the invite yet. Might be worth having a quick check of their email inbox to see if it’s been accepted.
On another note, the Manage Online Access portal can only be accessed by the primary contact. Just a heads-up, contacts and user access aren’t the same thing. If you need to change it, you’ll need to ask the primary contact to make the switch through the MyAccount window.
Regards,
Genreve
