Forum Discussion

IdaS1's avatar
IdaS1
Trusted User
8 months ago

MYOB Backup states file has never been backed up

Good morning

 

I've just backed up our myob files yesterday but still getting these messages that it's either never been backed up of the last backup was so many days ago, can you please advise how we can fix this? 

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi IdaS1,

    Thanks for your detailed post. We're aware of an issue where if you've taken a backup and encountered this error, please disregard the message for now. Your patience in this matter is greatly appreciated.

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

  • Karma_m's avatar
    Karma_m
    Experienced Cover User

    Have come to this page to ask the exact same question! 

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator

      Hi Karma_m,

      Thanks for your post. We are aware that the number of days since the last backup is not updating and are actively working on a solution. We apologize for any inconvenience this may have caused, but rest assured that we will post an update once this issue is fixed. If you have taken a backup and can see where it has been saved, you can safely ignore that message for now.

      Feel free to post again, we're happy to help!

      Regards,
      Earl