NO ONLINE COMPANY FILES SHOWING

Hi BineBarDining,

That would definitely be a shock to see first thing in the morning. If no company files are showing in AccountRight or in the online Business list, it’s something that needs checking from our side. Best move is to reach out to our team so they can look up and see what’s going on with your files, and run any scripts needed to bring those missing company files back into view. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

Thanks Doreen, I have been on live chat every day and it has been escalated. I am now 3 working days behind on 4 businesses that I own. I can't invoice so that I can be paid, I can't receive in stock, I can't process my payroll and I can't pay my suppliers. I have requested that someone call me to explain what is happening and I get fobbed off every time. I have called and been on live chat. I am extremely unimpressed.

This is happening to me too! Very upset.

Have you contacted support too? I was on live chat again this morning and got the same response. 

I have been on the phone to them Friday, Monday and today. Today they told me that there has been a known issue with this since Friday last week which they are trying to fix. I don't know why they didn't tell me that in the first place. But there has been no communication from MYOB saying they were having a problem. I asked if I would be notified when the issue is resolved. They said no, just keep trying to log in.

well that's more than they told me!!! I have been out since Thursday morning and before that they manually had to load up my files everyday on Monday, Tuesday and Wednesday. I fear something very serious is happening, it would be very decent of them to issue an update!

What's worse, is that they are in control of our data! Not us. I remember in the good old days when you went and bought the software, it was yours to do what you like. Now it's like they hold your date to ransom.

Absolutely! I can't access any information, because everything is online.

Finally an updated!!!

Our team has identified the problem and is currently working through the resolution. We understand the impact this may be having and appreciate your patience while we work to resolve it as quickly as possible.

Hopefully they are working through the night to get it repaired, this is costing me a fortune.