While I certainly don't expect any worthwhile response to this post, as is keeping with the tardy and horrific support we all "receive."
1. Why has MYOB changed the login procedures to Account Right?
2. Why is the login function now so dreadfully slow?
Hi Louise_xoz,
Thank you for getting back to us and providing an update.
We are sorry that you are having difficulty with this. In this matter, if it is asking for the email and a password, it is because of our updated security logins in MYOB. With regards to what has appeared on your screen, you can send me a screenshot of what exactly appears on your end so we can investigate. We are happy to investigate this for you. Your patience is very much appreciated.
Kind Regards,
Cel
Hi Louise_xoz,
We hope this message finds you well. We just want to check back with you regarding your concern. If you still need assistance, please feel free to post again. We are happy to assist.
Kind Regards,
Cel
Still having issues with this.
Sign-in varies each time I use it.
I've explained the problem - what's the fix?
NATURALLY THE PROBLEM STILL EXISTS.
Don't get past the login Enter your email addy, and then back to the opening splash screen.
What have you done to correct this problem?
Hi Louise_xoz,
Thank you for getting back to us and providing an update. We are sorry to hear that you are still experiencing this issue. Your patience is very much appreciated.
Regarding your concern, we do recommend checking on the email address associated with your account that you are using when you log in. To better assist you with this, you can send us the screenshot of the page that appears on your screen after you enter the email address so we can further investigate. And may I know if you have already tried to clear your AccountRight Cache? We also recommend uninstalling and re-installing AccountRight on your computer. Please let us know how you deal with this, If the issue persists, we can send this case to our relevant team for investigation. Apologies for this inconvenience.
Kind Regards,
Cel
I've described the exact screens - you don't need screen captures of your own program!
Hi Louise_xoz,
My apologies for the late response. I see this situation has caused frustration, and I apologize for the inconvenience it's caused you. If you've already followed the instructions I previously provided and the issue persists, could you please share the Diagnostic log with us? (AccountRight Log Locations) This will allow for a deeper investigation into the matter to find a resolution. Your cooperation is appreciated as we work to address this issue effectively.
Please do let us know how you go on this.
Regards,
Earl
Hi Louise_xoz,
I would like to check if you're still having this issue? If so, please feel free to post again and one of us will be happy to assist you.
Regards,
Earl
