Subscription update required ? but it is paid and i have the latest version?????
Hi so when entering the desktop of Account Right it says that I need a "Subscription update required: we've had problems processing the payment for your AccountRight Live subsciption. Please update you account within 0 days, otherwise the subsciption for this company file will be suspended and the file will become read-only"....
Okay I have paid for the subsciption via the browser about 4-5 days ago.. It has bee processed according to my bank statement.. so i dont know why it is bringing up this message..
Oh and when I click 'update' below AccountRight's message it takes me straight to the browser where there are softwere update option which I do not need since i have the 2023.12.0 version which wont need to be updated understand the begining of next year..
When I clicked to install the 'latest version' just incase maybe I DO need to update it, it downloads, does its thing and when I open it up.. the same message reapears!
i dont know what to do! i can't find any similair posts with my issue or anything that's listened on the website...
so really, im back at square one and i dont know what the issue is with MyOb (AccountRight), how to fix it and where to get help..
I need to gain access to MyOb asap!! it is very important and i need to sort this out soon!!
Please call me on 438 or email me on info*com.au if anyone can help!!
*Post edited due to sensitive information provided through public post. ^DP