Forum Discussion

BenModern's avatar
BenModern
Experienced Cover User
2 months ago

Unable to login

Hi.  I haven't been able to log in to my Accountright account this morning at all, even after a full reboot etc.

 

The error message I seem to be getting is that my date and time are wrong on my pc and I should fix that.

 

Of course - my date and time are not wrong!

 

Anyone else having this issue?

 

Fix please?

 

Thanks,

 

3 Replies

  • BenModern's avatar
    BenModern
    Experienced Cover User
    2 months ago

    Thanks for the reply.  I have just successfully logged in so it resolved itself - I guess its just one of those bugs that pops up from  time to time.

  • Same issue here. eventually got in but definite problem amongst others as well.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi BenModern and MattSPA,

    That’s a strange one — especially when your date and time are spot on but you’re still getting that error.
     

    There aren’t any reported issues with AccountRight at the moment, but some users who've had similar issues mentioned it resolved itself after a short while. In the meantime, it’s a good idea to clear your AccountRight cache, as that can help fix any odd software behavior. Here’s how: Clear AccountRight cache.
     

    If it keeps happening, definitely reach out to our backend team so they can check things out for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
     

    Hope it clears up soon!

    Regards,
    Earl