Unable to open upgraded file when 2022.1 was installed

Question

I have not been able to open my file after installing the 2022.1 upgrade. I have downloaded the AccountRight Hotfix tool and followed all instructions. Still does not work.

I have been seeking assistance from MYOB since 8:50am this morning - after dealing with someone from so-called support for 2.15 hours I was disconnected only for her to contact me back & try to assist for another hour only to disconnect me and now not call back. It is clear their support needs support as she was constantly putting me on hold to find a solution from someone else.

I have tried to contact support again however, I am looking at an hour wait before speaking to some in the hope & a pray that they know. I realize I am not the only one with a problem, however, I have been trying since last week to rectify this issue.

Meanwhile, I cannot access my file & do work.

I really don't know what else to do!!!!

tracey_h · Answer

Hi&nbsp;theresa1&nbsp;
&nbsp;
Sorry to hear about this. So that I can assist can you please provide a screenshot or any errors you are getting and the diagnostic log: AccountRight log locations.
&nbsp;
Can you also tell me if your file is online or offline?

theresa1 · Answer

Hi&nbsp;My file is offline.&nbsp; I have downloaded the AccountRight Hotfix &amp; am following the instructions.&nbsp; I was given the file by MYOB.&nbsp;&nbsp;&nbsp;I have attached a photo of the error I receive.

tracey_h · Answer

Hi&nbsp;theresa1&nbsp;
&nbsp;
That error is indicating that you are trying to open your file in 2021.8, make sure you are opening the file in 2022.1.
&nbsp;
Please let me know how you go.

theresa1 · Answer

Sorry about the delay in getting back to you.&nbsp; I cannot open my file in 2022.1 version.&nbsp; So I had to revert back to the previous version so I can work.&nbsp; I have tried the log etc, as well as the hotfix tool - still does not work.

tracey_h · Answer

Hi&nbsp;theresa1&nbsp;
&nbsp;
Apologies for the delay in replying. How are you going with this? If you're still having problems can you send screenshots of any errors you're getting?

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Unable to open upgraded file when 2022.1 was installed

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