I have past transactions that appear as outstanding cheques, however they are definitely presented on the bank statements and yet they are ongoing showing as outstanding in the bank rec report.. Why would this happen, when they have been allocated in the bank feeds section appropriately... ??
Hi Woodstock1,
The bank reconciliation report is based on the bank reconciliation window, not the bank feeds window. If you've already matched bank feed transactions, you need to reconcile them from the reconcile accounts window so it may show in the bank rec report. You can read more about the reconcile accounts window through this link.
Regards,
Genreve
As you can see the transactions are ticked above.. meaning reconciled yet.. when I print the report..the 3 EFT transaction still appear as outstanding...?? Very weird... ??
Also I have checked to see if they are double up transactions and they are not...
Hi Woodstock1,
Thanks for the screenshots, looking at it this will need further assistance on the backend and prepare the screenshots. Make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via http://myaccount.myob.com/.
Regards,
Earl
MOCA system is not working.. ? I tried it before... ?
Hi Genreve
Can you remove the delete the screenshots, given that the community forum is not going to be able to fix the problems here and I have to go to MYOB technical support..
