Forum Discussion

kerrie_smith's avatar
kerrie_smith
Trusted Cover User
2 months ago

Duplicate bank feed entries appearing

Hi,

I'm finding a bunch of duplicate bank feed entries in July to Oct 2024 appearing in a file that has been reconciled up to 30th April.  

Is anyone else finding this problem?  

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi Kerrie_Smith,

    That does sound a bit unusual, and we haven’t seen many reports of this happening. The best thing to do is get in touch with our support team so they can take a closer look and help sort it out for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl