MYOB Bulk Payments not allowing matching to already customer reference payments

Please somebody help with this. I've been putting up with this since the upgrade and getting in touch to verbally express the issue is impossible.

The breakdown:

Client payments are made online & assigned CR numbers.

Notification emails are received of them making payments.

Those payments do not show on my internet banking.

The bulk payment made by MYOB (new in the upgrade) does not automatically match those payments.

There is no reference to them from MYOB.

They don't appear in the already matched payments list.

Work around - I have to delete the CR payments for them to be selectable then go into the MYOB bulk payment and match them manually.

My question - Is this a bug or is there a setting I have missed?

Looking forward to a fix.