Forum Discussion

DebraHoar's avatar
DebraHoar
Cover User
1 month ago

Receiving Money from direct payment via a Invoice

When I receive a payment directly from our Invoice, on the Bank Reconcilation it shows the Full Amount as a Deposit and then shows a Amount for the fee as a Withdrawal - when you deduct the fee the amount that it comes to matches exactly what the Customer Paid..........but then MYOB has done a Withdrawal of the Full Amount Paid and another transaction for a Deposit of the Merchant Fee......When reconciling I am left with the Withdrawal of the Full Amount and the Deposit of the Merchant Fee which MYOB generated......how do I get rid of these transactions so I can reconcile.  All of the transactions appear on the same Bank Account??

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 month ago

    Hi DebraHoar,

     

    When you’re using online invoice payments, MYOB will automatically create the transactions that need to be matched to your bank feed. If you’re seeing extra entries you’ve created yourself, like a deposit or merchant fee, you can delete those. Then you can just use the system-generated transactions to match to your bank feed so the reconciliation lines up cleanly.

     

    We also have a help article on automatically matching online payments. It explains how the matching works and lists common reasons why an online payment might not auto match, which is useful to check if things don’t look quite right. If you’re still having issues after checking those points, it’s best to reach out to our support team so they can take a closer look. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen