Forum Discussion

mabelwmp's avatar
mabelwmp
Experienced User
3 years ago

Transaction matched in bank feed cannot be found in bank reconciliation

Hi ,

 

I can find a bank transaction in bank feed and have it matched with a bank transfer I made.

But that bank transaction cannot be found when I tried to do the bank reconciliation.

 

I have only 1 bank account in bank feed, so the transactions should all be shown in bank reconcilition.

Please advise what I can do. I cannot match it with my bank ststement without that transaction. 

 

Mabel

 

 

  • Hi mabelwmp 

     

    Thanks for your post.

     

    Have you selected the statement dates to be the same as your bankfeeds dates? If so, could you please add a screenshot that included the date up to the date of the transaction in your bank feed (20/01/2022).

    • mabelwmp's avatar
      mabelwmp
      Experienced User

      Hi Yanike_S ,

       

      Of course, the statement dates is same as my bank feed date. Please help to check so that I can rec the transactions.

      The one missing in bank reconcilition is the $48.99 transaction on 20/1/22. Thanks.

      • Yanike_S's avatar
        Yanike_S
        MYOB Staff

        Hi mabelwmp 

         

        Thanks for the extra information. Could you include all the information of the Reconcile Accounts screen (including the right account and statement date)? I will then be able to investigate this further.

         

        Thank you,