Unable to Delete Uploaded Statement

Hi rsutcliffe,

Appreciate you sharing the steps you've already taken — it sounds like you've been really thorough, especially with clearing your browser’s cache and ensuring there were no matched or categorised transactions.
 

Since you've tried all the recommended troubleshooting and are still encountering that error, the next step would be to get our back-end team to take a closer look. They’ll be able to investigate further and help get this sorted for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Hi Earl,

The links you have provided don't actually take me anywhere other than the home page. I can't find any avenue to access MOCA or to raise a support case with someone that can assist with this.

Could you please provide some clearer guidance?

I am aware this MYOB issue has been around for a long time, if there is no solution please just tell me.

Hi rsutcliffe,

My apologies if you're encountering issues, I know it can be a bit of a hassle when the links don’t lead you where you expect. You can access MOCA on the home page of My Account by clicking the purple chat bubble in the bottom-right corner. (please see image attached)

We’ve seen a few similar cases about this issue, and our backend team was able to delete it — so they should be able to help you out as well.

Regards,
Earl