Forum Discussion

Contributing User

6 months ago

Solved

Error Message: Value of your inventory may not be less than zero

Good afternoon, We are having issues with this error message that we cannot fix (Above in subject line). We desperately need to get out the last week of Jan 2025 invoicing finished (GST Month) Could someone please help :) TIA

Earl_HD
6 months ago
Hi PELLECARE,

If the solution provided above did not work for you, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MYOB Support or by submitting a support case via MYOB Account.

Regards,
Earl

5 Replies

Genreve_S
MYOB Moderator
6 months ago
Hi PELLECARE,

The error message you're experiencing usually occurs when the result of the transaction you're recording causes the inventory quantity to be zero, but the value of the items you're adjusting does not return to zero. I recommend reading through this link to learn how to fix this.

Regards,
Genreve
PELLECARE
Contributing User
6 months ago
Thank you ..we will try this though pretty sure we have done this in the past and it didnt work
Earl_HD
MYOB Moderator
6 months ago
Hi PELLECARE,

If the solution provided above did not work for you, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MYOB Support or by submitting a support case via MYOB Account.

Regards,
Earl
PELLECARE
Contributing User
6 months ago
Good Morning
This hasn't helped unfortunately- we are trying to sell the product not return it. To get the urgent sales through we had to make new codes which isn't ideal :(
Is there anything else that can be done?
PELLECARE
Contributing User
5 months ago
Hello earl

No it didn't work- the problem still comes up. We just have to make new codes in meantime to get the sales through. We have actioned everything that you have provided -Cheers Maria