Can't open a file as saying it is backing up

Thanks this solved my problem

I've got the same error, please help.

When I try to login I get an error to say:

Backup in progress

You can sign in once the backup is complete

There is no MYOB file to open

Hi MansukhGV,

Thanks for your post, and welcome to the Community Forum! I've made adjustments to the backend related to your serial number ending in (0092), which should resolve the issue. Please confirm if this solves the problem for you.

Looking forward to your response.

Regards,
Earl

Hi Earl,

Thanks for resolving the issue.

Regards,

Manny

Hi,

I've got the same message today while trying to log in.

Backup in progress

You can sign in once the backup is complete

Regards,

Jo

Hi JojoA1,

I ran the same fixes on other users' files, so your file should be active now. If you encounter the same issue again, you can reach out to support via the MyAccount window or live chat through MOCA.

Thanks,
Genreve

Hi Genreve,

It hasn't worked, it's still saying it's backing up.

I'll go through support via MyAccount.