Forum Discussion

HLL's avatar
HLL
3 months ago

Incorrect dashboard invoicing

I should begin by saying I'm new to MYOB so no doubt there will be user error here.  I began and saved an invoice but had errors.  I created a repeat invoice (different number) and sent it - it has been paid.  I deleted the error so it no longer shows up in invoices, but it is still showing up as overdue in my dashboard and of course incomings is double what it should be.  BUT the overdue invoice has the same number as the one I then did successfully send .... so 1 invoice in and my transactions are already wrong!  Can someone help?

  • SupportNoteGuy's avatar
    SupportNoteGuy
    MYOB Staff
    3 months ago

    Hi HLL - thanks for your question, and sorry it's taken so long to get a reply!

     

    If you're sure you've deleted the invoice but it's still showing as overdue on your dashboard, I'd suggest reaching out to MOCA, MYOB's virtual assistant, at myob.com/support for deeper assistance. If MOCA can't resolve the issue, the live chat team is available to provide further help.

     

    I hope this helps!

     

    Adrian