How do i match my payroll to the bank transaction? When i go to reconcile there are 2 amounts for each payroll - 1. Payroll 2. Bank trans for that payroll.

Hi Fiona19

It sounds like you're dealing with some double amounts showing up in your payroll and bank transactions. To sort this out, first identify whether these double amounts are in your payroll transactions or in the bank feed transactions. If it's in the bank feed, you'll want to reverse and then reprocess the pay run to match what's showing in your bank feed. Make sure to download the bank file separately for each pay run. If the double amounts are in the payroll transaction itself, you'll still need to reverse and reprocess the pay run, and then download the bank file including both pay runs to match it with your bank feed transaction. This should help you get things back in sync! If you have any more questions or need further assistance, feel free to reach out.

Best regards,

Doreen

the Hi Doreen

I can only see the double transactions in the reconcile bank screen. There is no double transaction in the bank feed or a double pay run that i can see. I don't have the option to hide the transactions as i have business lite. 

Hi Fiona19 ,

I understand it might create confusion in the reconcile accounts window if the same transactions appear twice. Generally, this happens if the linked accounts and/or the accounts involved in the transactions are not accurate. I recommend checking the linked accounts, and the payroll accounts that are connected to the transactions. 

If the issue persists after checking all this, you can reach out to our virtual assistant MOCA from myob.com/support. If MOCA can't help, you'll be routed to a live chat support agent for further troubleshooting. 

In the meantime, feel free to create a new thread if you need any other help.

Thanks,
Genreve