Leave report is doubling the figures on the employee card

Hi JL9,

The best move here is to grab some screenshots of both the leave report and the employee card leave tab. They'll help us pinpoint the issue quicker. No stress, our team on Live Chat via our virtual assistant, MOCA, can assist you with this issue.

Cheers,

Doreen

Hi Doreen, please see screenshots, the figures do not match for each leave type

Why were my replies with screenshots disappeared? I replied 3 times now, but nothing shown here for further assistance

Hi JL9,

Looks like your replies, along with those screenshots, ended up being flagged as spam. Sorry for the mix-up, but don't worry, we've now made sure that your screenshots are up and running. Thanks for your patience on this one.  

As for the leave report showing double the figures compared to the employee card’s leave details, that’s tricky. It might have to do with how the leave was recorded or adjusted, like manual changes being added into the pay history. Another potential cause could be if the employee was reinstated, which can sometimes mess with how the numbers are calculated. 

Fixing it will likely need a closer look at the report and the employee’s card file, so the best move from here is to reach out to our team directly. They’ll dive in and help sort everything out for you. You can check out all the ways to contact them here. 

Cheers,

Princess