Forum Discussion

davis_aj's avatar
davis_aj
Experienced User
4 months ago

Not able to get into MYOB TEAM to do pays

Hello

This has become a joke, not only are my staff having trouble putting hours into MYOB team now I can't even get into MYOB team on my desktop to do pays.  No one has gotten back to me and now we're seriously thinking of moving away from MYOB.

Some assistance would be much appreciated.

It's timing out on me. I have tried both firefox and chrome same issue.

 

  • I am facing the same issue - and yes - quite often my staff cannot submit their time sheets. I pay wages weekly, starting from 3pm on Sunday' - so let's hope it's fixed soon. 

  • Does anyone know the phone number for tech support?

    MYOB - at least some acknowledgement of the problem.

    • TC1808's avatar
      TC1808
      Experienced User

      Here is a list of ways to get in touch with MYOB support https://www.myob.com/au/support/contact-us

      Although, good luck with getting through to them on the phone! Wait time is usually 40 mins and over. Live chat is a little faster and better in that you can send screen shots of the issue. ( I suggest you take screen shots of the problem and save them on your device) Email them support-request@myob.com

      Good luck!

  • Experiencing the same issues. Very disappointing that MYOB are failing to respond and assist. 

  • PodR's avatar
    PodR
    Contributing Cover User

    Same , im getting tired off it. 

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator

      Hi All,

       

      If you're still having trouble logging into MYOB Team, try clearing your browser cache or by using a different web browser. And for the MYOB Team app login issues, uninstalling and reinstalling the app might do the trick! If there's anything you need assistance with, don't hesitate to reach out to us.

       

      Best regards,

      Doreen

      • davis_aj's avatar
        davis_aj
        Experienced User

        I tried that all first before sending this through

  • davis_aj's avatar
    davis_aj
    Experienced User

    It looks as though the issue has been resolved however I have not received any notification from MYOB that is should be working now.  :( 

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator

      Hi davis_aj

       

      Thanks for the update! It looks like there weren't any specific reports about issues with MYOB Teams. The problem might have been related to the recent login issue.

       

      Glad to hear everything's working fine now. If you need any more help, feel free to start a new thread in the forum.

       

      Thanks,
      Genreve