Hi, I've created a pay item and assigned it to gross payments. I did a few pay runs using the item I set up. But when I checked YTD verification report, the gross payments number does not include the pay amount linked to this pay item. It seems the YTD verification report does not recognise this pay item. The payroll summary and register reports have the correct pay amount. Why the YTD verification report missed the pay item I set up?
Thank you Princess. Issue resolved.
Hi IsabelEFM - thanks for your question.
Can you confirm you're choosing the correct Payroll year when running the YTD verification report?
Adrian
Yes, I did choose the correct payroll year 2023/24 when running the YTD verification report, and all numbers for other employees reconcile with the payroll report except the employee I paid using the pay item I created that shows zero gross payment but correct withholding tax.
Hi IsabelEFM,
I understand that you're having an issue with your YTD verification report. If your pay item isn't showing up on your YTD verification report, it's a good idea to give it a once-over to make sure everything's set up right and it's not marked as exempt by mistake. Next, have a look at your payroll register and ad activity report. If they're matching up, you just need to send an update event. If the issue persists, please send us a screenshot of your pay item setup and payroll reports or connect with our virtual assistant, MOCA, on our website. If MOCA can't help, you'll be automatically directed to our live chat team.
Cheers,
Princess
Hi IsabelEFM,
You're welcome! I'm glad to hear that your issue with the YTD verification report is now resolved. If you need further assistance in the future, feel free to reach out.
Cheers,
Princess
