Pay slips- email error

Hi there HollyW

I understand that you're having trouble with your employees not receiving their pay slips via email. This can be quite frustrating, especially when you're seeing a "Something went wrong" error message. Let's try a few things to hopefully resolve this issue. Firstly, if you're trying to send multiple pay slips at once, you might want to try sending them in smaller batches. This could potentially help avoid any system overloads that might be causing the error message. Lastly, it's important to ensure that the MYOB email is whitelisted on the recipients' end. This means that the email won't be blocked or sent to spam, which should ensure that your employees receive their pay slips. Feel free to create a post again if there's anything you need assistance with.

Best regards,

Doreen

Hi HollyW

 

I'm sorry to hear that the resolution I have provided above did not work on your end. This may require in further investigation and I highly suggest getting in touch with our live chat. To get through to a live chat agent, you will need to get in touch first to our virtual assistant, MOCA through myob.com/support. Don't worry, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off.

 

Best regards,

Doreen