When I click "Send pay slip"- "Email" to the staff of their payslips. The system shows the following message: "We had an issue and couldn't send the pay slip. Try selecting and emailing it again."
I confirm the employee's email address is correct. Under the payroll setup, the business email I set as my business gmail.
Does anyone know how to address this issue?
Hi Yiman,
That's definitely not ideal. Thanks for checking all those details already, it really helps narrow things down. That error sometimes is about how the email is being sent behind the scenes. A couple of things worth trying:
If it's still playing up after that, best bet is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look at your file and see what's tripping it up. They can dig a bit deeper than we can from here.
Regards,
Sai
