Unable to email pay slip
When I click "Send pay slip"- "Email" to the staff of their payslips. The system shows the following message: "We had an issue and couldn't send the pay slip. Try selecting and emailing it again." ...
Forum Discussion
Hi Yiman,
That's definitely not ideal. Thanks for checking all those details already, it really helps narrow things down. That error sometimes is about how the email is being sent behind the scenes. A couple of things worth trying:
- Log out of MYOB and back in again (just to refresh things)
- Try sending the payslip from a different browser
- Clear your browser cache. Sometimes it's just a bit of a hiccup there
- Double-check under Payroll settings > Pay slip email defaults, make sure the Reply-to email address is verified/active
If it's still playing up after that, best bet is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look at your file and see what's tripping it up. They can dig a bit deeper than we can from here.
Regards,
Sai
