Payroll Activity, Payroll Register do not match YTD is incorrect.

Hey Ashmash,

Since the Payroll Activity report is spot on, all recorded pay runs are good to go. However, a mismatch in the Payroll Register means a manual adjustment was made to the employee's pay history. Once you've processed a pay run in the current financial year, you won't be able to tweak the pay history for the previous year. A fix is needed to get the pay history and YTD figures back on track. To get this sorted for your STP submission, you'll need to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, and they'll be able to run the fix for you.

Cheers,

Doreen

Hi Doreen_P ,
Thank you for your response. 
I will raise a ticket with MOCA. 

Hi Doreen_P ,
I'm having difficulties getting the right response from the Virtual Assistant. 

Can you please provide some guidance? 
Regards,

Shannon 

Hi Ashmash,

Sorting this out needs the expertise of our awesome support team to run a script. If our virtual assistant isn't hitting the mark, just type "get help from a support agent" and you'll get a link to chat with our live agents. You can also ring them up directly or raise a support case via MyAccount. Start by checking out this link, and they'll have you back on track in no time.

Cheers,

Princess