STP2 finalisation ATO

Hi darrellm 

This usually occurs if the BMSID, Employee ID or ABN changes. Get an employee to send you screenshots of the top section of both Income Statements - check if these 3 fields are identical or not. This will help pinpoint the cause as well as the solution.

Regards

Gavin

Hi, darrellm 

Thanks for your post, and welcome to the MYOB Community Forum. 

We're sorry for not being able to respond right away.

In addition to the information that gavin12345 provided, kindly check the Income Statements from the ATO of the affected employees. This will help us determine the difference between the reports. 

Can I please confirm if you migrated from one MYOB product to another? If yes, usually having a new serial number will automatically generate a new BMS ID. 

We're eager to hear back from you.

Best regards,

Doreen

Hi, darrellm 

Please let us know if you still require any further assistance with your concern. Don't hesitate to reach out. We are delighted to assist you.

Best regards,

Doreen

Not resolved as yet. 

Each employee  ATO prefill report has two sets of PAYG at 30.6.23

One has status of 'to be finalised' and the other has status 'Finalised'

Amounts for a couple differ and i did correct these prior to running finalisation  

I seem to be missing a step somewhere and these have not match off   

Hi, darrellm 

Thanks for getting back to us.

We are sorry to hear that your issue is not yet resolved. To correct the situation, as gavin12345 mentioned, kindly have your employees send you a screenshot of the Income Statement and check the BMS ID if it is the same or not. If it is not the same, this usually happens when you change from one product to another. This will create a new BMS ID. In this case, you will need to sign up again to STP to make sure that you were able to enter your old BMS ID. To do this, go to Payroll > Payroll Reporting > Payroll Reporting Centre > Select ATO settings tab > Click Edit STP business details > Kindly follow the prompts until you reach step 6, Transfer BMS ID. Please select the correct option especially if there is another BMS ID. This is the usual reason why there are two Income Statements showing different statuses, one is finalised and the other is unfinalised.

Please let us know how it goes. We hope to hear from you soon.

Best regards,

Doreen

Doreen...I follow your instructions but would like to confirm one thing

When I go into ATO Settings tab I am applying for STP again and will get a new BMS ID ?

I already have run the finalisation for  ATO 2022/23 using the BMS ID set up in MYOB when we changed product in May

If we applying for another BMS ID now and if done correctly will both the current BMS ID used when we finalised 2022/23 PAYG in MYOB and old BMS ID used prior the change to MYOB all be matched up ? 

Would like to be sure before i apply for new BMS ID now  

Hi, darrellm 

Thanks for your prompt response. 

If you click the Edit STP business details and follow the prompts, it will not create a new BMS ID. Instead, it will allow you to enter your old BMS ID if there's any to avoid having two income statements. This is to ensure that the ATO will be notified that you are no longer reporting STP through your old BMS ID. 

Please feel free to reach out if there's any further assistance needed.

Best regards,

Doreen

Doreen...followed your instructions and have done twice now and still not solving the problem. ATO STP csv report i ran today shows both old and new BMS ID and all pays are listed in gross payments and PAYGW except for two  which are not listed. The totals for gross and PAYG are short the amounts of these two missing pays.

I have previuosly run 'Send Update' in MYOB and printed verification reports and all look correct. I understand ATO only sees YTD amounts  from MYOB STP reporting which look Ok to me so still not sure what else to do.  

I need to rsolve this asap what should i do next please ?

Hi, darrellm 

Thanks for updating us. 

Before editing the STP Business Details, kindly undo the finalisation first. Once done, you can edit the STP Business Details, send an update event and then redo the finalisation. Make sure to choose the correct payroll year when sending an update event.

Please let us know how it goes.

Best regards,

Doreen

Doreen...I have now run the undo finalisation and edit STP Business Details. Then when i send an update event a message comes up 'cannot enter transactions before conversion date'. I cannot proceed any further with an update event so cannot run finalisation again

Not sure what the reference to conversion date relates to ?