Hi, darrellm
Thanks for getting back to us.
We are sorry to hear that your issue is not yet resolved. To correct the situation, as gavin12345 mentioned, kindly have your employees send you a screenshot of the Income Statement and check the BMS ID if it is the same or not. If it is not the same, this usually happens when you change from one product to another. This will create a new BMS ID. In this case, you will need to sign up again to STP to make sure that you were able to enter your old BMS ID. To do this, go to Payroll > Payroll Reporting > Payroll Reporting Centre > Select ATO settings tab > Click Edit STP business details > Kindly follow the prompts until you reach step 6, Transfer BMS ID. Please select the correct option especially if there is another BMS ID. This is the usual reason why there are two Income Statements showing different statuses, one is finalised and the other is unfinalised.
Please let us know how it goes. We hope to hear from you soon.
Best regards,
Doreen