Hi.
I paid super through MYOB and one employees bounced back as there was incorrect information for a super fund.
I corrected it. Then I did a negative super pay run. Then re-entered the super.
I re-sent the amount to the superfund. But now there is the negative amount still sitting there.
How do I get rid of it as it won't record?
Thanks,
Hi MrsK456,
If you're still seeing a negative super amount even after redoing a positive pay run, it usually means that the original wrong super payment wasn’t fixed properly. Or, there might be a glitch in the employee’s super fund details. To sort it out, you'll need to manually tweak the super amount by creating a "void" pay run with the right positive super contribution to counterbalance the negative amount. Please make sure you followed all the steps for reversing and re-processing those returned super payments as laid out in the links below:
Cheers,
Princess
