Forum Discussion

PopularCleaning's avatar
PopularCleaning
2 months ago

Unable to change employee email

I have amended an employee's email address in my records but email is still going to her old (invalid) email and are bouncing. I have checked my amendments several times and my amended records are correct

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi All,

     

    To update the email address in the card file, you'll need to change it in two places. First, go to the Profile tab and update the email address there. Then go to the Payroll Details tab and select the Personal Details option to update the email address again. After making these changes, please make sure to click 'OK' to save the updates.

     

    Regards,

    Sai

    • PopularCleaning's avatar
      PopularCleaning
      2 months ago

      Thank-you. That fixed my problem. Please pass onto programmers that a field should only be required in one place

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 months ago

        Hi PopularCleaning ,

        We're glad to hear that your issue is now resolved. We appreciate your feedback, and if you'd like to see this feature added, I recommend posting a suggestion on our Product Ideas page. This will allow our developers to review it, and they might potentially include it in a future update.

        Regards,
        Earl