Can't download a pdf
Hello everyone, my clients cant download a pdf invoice from the invoice app from their email. Is there a technical issue happening at the moment? Thanks
Forum Discussion
4 Replies
Hi PC12,
Thanks for raising this. Currently, we have no reported issues related to this. Could you confirm whether an error message appears when they attempt to download the invoice? You can also reach out to our team for further troubleshooting. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
EarlHi Earl they receive the attached photo when they try to download
Hi PC12,
Thanks for the screenshot. After checking with the team, they advised trying to open or download the invoice on another device, or resending the invoice to the customer.
If the issue continues, please contact our support team for further assistance. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
