Online Payments - pending

Hi all,

Hopefully someone here is able to help on this issue. about 5 weeks ago under the 'payment' section of 'sales settings' we input all the data required to request the option of activating 'online payments'.  It thought approval would take a few days, however the prompt for the last 5 weeks has been 'your verification to use online invoice payments is in progress'.

Has anyone else had to wait this long to get the sales setting activated?

I've tried to lodge 2 support requests with MYOB but have still yet to hear back anything. 

Any advice would be greatly appreciated!!