Hi since the upgrade invoices/bills imported into MYOB are not auto populating. I am having to manually enter the contact details, it does pick up invoice numbers and values but nothing else. It doesn't seem to remember due dates ie 20th following month.
THis is happening to me too, especially purchases invoices I receive from suppliers using Xero which used to pre-populate / auto fill the supplier name, invoice number, amount but don't now
Here is the reply I received from MYOB - they must be referring to your comment as I have had none from them. I am seriously considering switching to Xero as MYOB are dropping the ball
Hello evolution,
Forum Topic: Purchases not auto populating
Date: 20-02-2024 09:31 AM
We hope the response you recently received on the MYOB Community Forum was helpful.
If it helped resolve your query, please mark it as a solution by clicking here to view the reply.
Do visit us again should you have any further queries in the future. We're always happy to help.
Thanks for reaching out.
My apologies for the late response. We're sorry to hear that the purchase is not auto-populating on your end. We appreciate your patience with this. There don't seem to be any recent updates or announcements from MYOB regarding the issue of invoices not auto-populating contact details and due dates. To investigate it further, may we know if you're still experiencing this issue on your end? If so, we recommend clearing out the cache and cookies of the browser you're using or trying to use a different browser to have it show up.
Do let me know if the issue still persists after doing this. We're always delighted to assist you further.
Kind regards,
Shella
I hope this message finds you both well today. I just wanted to follow up on whether both of you still require assistance dealing with purchases. If you still encounter any further issues, please feel free to reply, as we're always delighted to assist you further.
Kind regards,
Shella
I hope this message finds you well today. We have recently asked for updates with your purchases not auto-populating issues to be able to assist you further, but we have not received any response. We will be closing this thread now. If you encounter any further issues, please feel free to start a post again. We're always delighted to assist you further.
Kind regards,
Shella
still not working, I dragged a xero pdf invoice into the purchases in tray from one of our usual suppliers which would normall auto populate but its not now please fix this its been a problem since the latest upgrade
Hi AUCKLAND,
My apologies for the late response. Following our investigation into this matter, we have determined that the issue is likely attributable to a recent Outlook/Windows update. While dragging attachments from within an email may be affected, we have observed that dragging documents from the local computer continues to function as expected. As a temporary workaround, you can address this by dragging the entire email into the InTray, which will successfully upload all attachments contained within the email.
Please do let me know how you go on this,
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
I don't want a temporary workaround I want you to fix the problem
Hi AUCKLAND,
Thanks for the response.
My apologies for the late reply. We understand that this workaround might need some work. However, rest assured that our team will do their best to resolve this issue as soon as possible.
Feel free to post again anytime you require further assistance.
Kind regards,
Shella
