Forum Discussion

sironmonger's avatar
sironmonger
Experienced Cover User
1 year ago

Returned payments

I had a number of payments which were returned to me by the bank due to incorrect bank details-they were part of a number of electronic batch payments.

I did not realise the client they were for so I placed them all in an account that I called "unable to reconcile" so that I could reconcile my bank account.

I now need to use these funds to pay the client now that I have the correct bank details.

However I do not know how to go about this?

I have reversed the bank transaction but I am totally unsure how to go about redoing the payment using the funds from the account I created?

Once I have done that I do not know how to deal with the bank transactions I had to reverse that are now all sitting in my prepare bank transactions?

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi sironmonger

     

    If there's no bounce-back transaction for that bank account, it's probably better to delete and redo the electronic payment instead of reversing it. You can follow the steps in this article to do that.

     

    Regards,
    Genreve

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