Forum Discussion

Contributing User

23 days ago

Solved

Unable to match transaction

Hi,

I have a transaction that I am unable to match because I keep getting this error.

You have indicated that the transaction is to be paid electronically. All electronic payments must contain Statement Text.

What does this mean, and how can I fix it?

Earl_HD
MYOB Moderator
23 days ago
Hi brazzenfnq,

That error pops up because the account linked to electronic payments has gone a bit rogue. Instead of being set to the Electronic Clearing Account, it’s likely tied to a regular bank account. No need to stress, you’ll just need to update the linked account for electronic payments to the Electronic Clearing Account.

If the issue remains the same, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl
brazzenfnq
Contributing User
22 days ago
Hi Earl, that solution worked thank you
- Earl_HD
  MYOB Moderator
  22 days ago
  Hi brazzenfnq,
  
  You're so welcome! Awesome to hear the fix did the trick!
  
  Regards,
  Earl
runtopau
9 days ago
This solution only resolves this problem of match, but from my financial accountant, it caused the balance problem of the financial report since the Electronic Clearing Account is a temp account, the balance of this account must be zero. If we use this solution, the balance of this account is not zero anymore, I have reported this issue several months ago, but I don't understand why MYOB did not fix the issue. please MYOB team escalate and get it fixed since it is a software issue.