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AndrewAiello's avatar
AndrewAiello
Contributing Partner
2 years ago
Solved

Single Touch Payroll 403 Forbidden error when sending to ATO

Hi,

 

A client has run into an issue where they are unable to send an STP record to the ATO as they receive the error shown below.

 

I saw some other issues related to AccountEdge where the STP certificate has expired and needed to be updated, so I am not sure if this is the same case for Exo?

 

What would you recommend to solve this issue? If you need more information, where would you suggest I look?

 

Kind regards,

 

Andrew

 

4 Replies

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  • AndrewAiello's avatar
    AndrewAiello
    Contributing Partner
    2 years ago

    Hi Bridie,

     

    Thanks for your response! I will let you know when this is fixed once I have been able to run the update.

     

    Kind regards,

     

    Andrew

  • AndrewAiello's avatar
    AndrewAiello
    Contributing Partner
    2 years ago

    Hi Bridie,

     

    Thanks for your help on this! The issue has now been resolved.

     

    Kind regards,

     

    Andrew

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, AndrewAiello 

     

    Thanks for updating us about this. 

     

    We're glad to hear that the issue has been resolved. Please feel free to post again if you require any further assistance. We are happy to assist.

     

    Best regards,

    Doreen

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