Spend money in US$ currency not AUS$

Hi Loppy22,

If you're dealing with Spend Money transactions, they are typically linked to supplier cards. It sounds like the supplier card you're using for the Spend Money transaction is set to default to USD instead of AUD. To fix this, open the supplier card and change the default currency. For more details, you can check out this link. 

Let us know if you need any further help.

Thanks,
Genreve

Hi, Thank you however, as noted it is not due to card set up.
The card is set up in AUD.

AND this is a new occurance. Daily transactions that I use spend money for are now appearing as US$ currency when for the past 12 years they have been AUD$

Hi Loppy22,

This may need further troubleshooting on the backend. I recommend reaching out to our support team. The best ways to contact them are through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.

Regards,
Earl

thanks for that. I am not having any success in working AND using live chat. is there a version of being hung up on when in a chat? Away from my desk for 3 mins and the chat was closed.

Hi Loppy22,

Sorry to hear about your experience with the live chat. If you are unable to get assistance through live chat, I recommend raising a support ticket through myaccount.myob.com. This will allow our support team to assist you further.

Regards,
Earl

thanks Earl, I have since spoken in depth to MYOB specialist. they are getting back to me.

Hi Loppy22,

Thanks for the update. I'm glad to know that you're able to reach out to our support team directly.

Best regards,

Doreen