Forum Discussion

Loppy22's avatar
Loppy22
Contributing User
26 days ago

Spend money in US$ currency not AUS$

thsi morning i went to apply my bank feeds from my cc account and a couple of things are going on.
1/ when I spend money - it opens spend money however it is in US$ 

2/ it does not transfer the Amount over to the spend money.

This is not due to card set up. It is not a US$ Credit card.

Has anyone an understanding of what I should do to rectify this?

THank you in advance

 

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi Loppy22,

     

    If you're dealing with Spend Money transactions, they are typically linked to supplier cards. It sounds like the supplier card you're using for the Spend Money transaction is set to default to USD instead of AUD. To fix this, open the supplier card and change the default currency. For more details, you can check out this link

    Let us know if you need any further help.

     

    Thanks,
    Genreve

     

    • Loppy22's avatar
      Loppy22
      Contributing User

      Hi, Thank you however, as noted it is not due to card set up.
      The card is set up in AUD.

      AND this is a new occurance. Daily transactions that I use spend money for are now appearing as US$ currency when for the past 12 years they have been AUD$

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator

        Hi Loppy22,

        This may need further troubleshooting on the backend. I recommend reaching out to our support team. The best ways to contact them are through live chat via our virtual assistant MOCA or by raising a support ticket through myaccount.myob.com.

        Regards,
        Earl

  • Loppy22's avatar
    Loppy22
    Contributing User

    thanks Earl, I have since spoken in depth to MYOB specialist. they are getting back to me.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator

      Hi Loppy22,

       

      Thanks for the update. I'm glad to know that you're able to reach out to our support team directly.

       

      Best regards,

      Doreen