Forum Discussion

TheCoolShop's avatar
TheCoolShop
Experienced Cover User
29 days ago

Incorrect Pay Items showing on Pay slip

Hi

For some very odd reason some elses leave loading is appearing on an employees payslip as well as their own. LEAVE LOADING JT is not for the employee sample attached. I have gone through and ensured it is not allocated or connected to the employee in anyway.

 

Also, the pay item NAMEs are appearing incorrectly and not as indicated in NAME FOR PAYSLIP field in the wage pay item. In fact ALL employees pay items are not displayed on the pay slips as indicated in the wage pay item field. Any help would be appreciated as its very confusing for the employees.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    29 days ago

    Hey TheCoolShop,

     

    I get that you're able to check if the Leave Loading JT is linked to the employee or not since it's showing on the pay slip. With the pay items showing an incorrect Name for pay slip, I've gone through the screenshots you've attached.  Just make sure that you've changed the Name for pay slip before the pay slip was generated. It's best to reach out to our support team directly for both issues so they can look into it. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

    • TheCoolShop's avatar
      TheCoolShop
      Experienced Cover User
      29 days ago

      Thanks Doreen

      The NAME ON PAY SLIP has been like that since we switched to business in feb last year and I set it all up, and this has started all of a sudden in the past few payslips, like its reverted back or something. 

    • TheCoolShop's avatar
      TheCoolShop
      Experienced Cover User
      29 days ago

      I just checked a MAY 2024 payslip and everything is as it should be.

      so it's very odd. 

    • TheCoolShop's avatar
      TheCoolShop
      Experienced Cover User
      29 days ago

      I have contacted support, as it has occured after a STP update on 27/5. Thank you

       

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