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mnicole's avatar
mnicole
Experienced User
4 years ago
Solved

Analyse Sales Report Not Working

Hi 

 

When I run the Analyse Sales (Item) Report it saying nothing to display, it was working last month. I have tried different dates with no luck. When I run it for one or two items it works.  Help! 

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi mnicole, 

     

    Thank you for the diagnostic log. Upon investigating, our teams are aware of an issue where running the Sales Item report shows no data when there is item transactions in the file. The cause of this is due to the following:

    1.  Items no longer marked as 'I sell' are causing the report to display nothing
      This can be identified by exporting items and seeing which ones have income accounts but no 'S' for I sell.
    2. If you have a large amount of items this could cause the issue, it is suggested to select the items manually. 

    Currently there is no work around at this stage, this has been passed on to our product teams. 

     

    Do let me know how you go. 

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi mnicole, 

     

    Thank you for the diagnostic log. Upon investigating, our teams are aware of an issue where running the Sales Item report shows no data when there is item transactions in the file. The cause of this is due to the following:

    1.  Items no longer marked as 'I sell' are causing the report to display nothing
      This can be identified by exporting items and seeing which ones have income accounts but no 'S' for I sell.
    2. If you have a large amount of items this could cause the issue, it is suggested to select the items manually. 

    Currently there is no work around at this stage, this has been passed on to our product teams. 

     

    Do let me know how you go. 

  • mnicole's avatar
    mnicole
    Experienced User
    4 years ago

    Hi Melisa,

     

    Thank you we had two items that had income account but no S.

     

    This seems to have fixed it.

     

    Thanks

    Nicole

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