Cannot delete a payment. Only reverse which isnt solving my problem

Hi biancascrase, 

Thanks for posting and welcome to the Community Forum. 

There are different causes why a transaction is unable to be deleted and I understand the need for this to be deleted. I would suggest checking first the Setup > Preferences > Security tab window, as these two options might hinder the transaction from being deleted

If none of these options prevent the invoice from being deleted, may I ask for screenshots of the payment made and their recap?  Also, screenshots of the transactions from the Find transaction window. 

Let us know if you require any further assistance with this. 

Cheers, 

Genreve

HI

I have checked both the items in the security tab prior to messging and these are definately not ticked however the 2 payments are still greyed out.

See attached payment info and find transcation info.

Aa mentioned it gives me the option to reverse it but then it all ends in credits.

I want to clear all payments applied so i can re apply and make it appear on my bank rec page so i can reconcile.

Thanks

Hi biancascrase, 

Thanks for your response and the screenshots you've sent. 

I understand this issue is taking a little time to fix. May I collect screenshots of the recap of the transactions (open the transactions > click Ctrl + R) that we can't delete and a screenshot of the Setup > Linked Accounts > Accounts & Banking Linked Accounts screen?  

We look forward to your response.

Cheers,

Genreve

Is this what you need?

Hi biancascrase, 

Thanks for your response and the screenshots you've added. 

I appreciate you sending the linked accounts screenshots. However, the recap you've sent is from the bill. I would suggest sending a screenshot of the payment recap (Open bill > History > Gray arrow next to the payment (CD) > Recap (Ctrl + R)). 

We look forward to your response.

Cheers,

Genreve

sorry how about this?

Both of the greyed arrows show the same entries

HI Genreve

Ive just had a thought. We use Procore as out project management sytem which feeds into MYOB through interfy... and when i went to look at this  job i can see that a reversal and 2 payments have been created in Procore which is obviously where its fed through to MYOB and would explain why its greyed out. Do you know which software provider i need to talk to? Procore or Interfy?

Thanks

Hi biancascrase, 
 

Thanks for your response and the screenshots included. 

Based on the screenshot you sent, the payment was passed through the electronic clearing account. If you already processed the said payment from the "Prepare electronic payment" window, the application won't let you delete the payment unless you delete the electronic payment you've created first. I would suggest going to the Find Transactions window and filtering its date and account to find the electronic payment transaction (ID number usually starts with EP).

After finding the transaction, you can open it by clicking the blue arrow next to it. 

It will look like this. You can make sure that the transaction is included in the electronic payment if it's included in this screen. We can delete this electronic transaction, and then delete the transaction from the bill. 

Let us know if you require any further assistance. We're happy to help.

Cheers,

Genreve