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Oscar_W's avatar
Oscar_W
Experienced Cover User
4 years ago

Cannot interact with more than one Window inside AccountRight after latest update??????

I cannot do anything with any other element insode myob since the last update e.g:

 

  • With the "sales register" open I cannot click on the command center (or any other element)
  • With an "enter sales" window open I cannot click on the sales register (or any other element)
  • I cannot have two sales windows open at once in order to copy data from one sale to another
  • etc

I get the annoying windows "chime" sound effect and the open window flashes.

 

This renders Accountright pretty much unuseable for my purposes.

Anyone else experiencing this?

Please tell me this is a bug and not a "feature upgrade"...

1 Reply

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  • Hello Oscar_W 

     

    I have tested this on my version and don't seem to have the issues you are facing. I would suggest giving AccountRight a reinstall. 

    If the reinstall doesn't work are you able to please provide me with some more details, using the "sales register" as an example, are doing any tasks within the sales register when you try to click on another area, or just as plain as opening the sales register and you are unable to click elsewhere on the command center. 

    Can you please confirm that no pop-up window has opened up behind the AccountRight software that requires any attention which is causing this.

    Please let me know how you go.