CHARGES to use the online payment option

Hi NailEquip, 

When it comes to online payment fees, it’s 25 cents plus 1.8% of the invoice amount each time. That doesn’t change, no matter which payment method your customers use. The only catch with BPay is that surcharges don’t get tracked automatically, you’ll need to pop those details in manually.

If you’re not using BPay, you can pass the surcharge straight on to your customer, so you only receive the amount you’re owed. Makes keeping things sorted in the software a whole lot easier.

For all the finer details, the “Fees and Charges for Online Payments” article covers most questions. Well worth a look!

Thanks,

Genreve

Thanks for your reply Genreve,

Two things:

As of this afternoon I have turned OFF the online payment facility.  I did this by going into Set Up / Preferences / Emailing / Edit payment options / and turned "Allow Online Invoice Payments OFF.  Please advise me if ALL online payments are no longer available to my customers. I followed  MYOB's Turning online payments on or off on MYOB's website.

Also,

I received a receipt from MYOB this afternoon stating a customer had paid their  invoice via MYOB's new Online Payment system - this must have happened prior to me turning the facility off.   On perusing this more closely I found MYOB had automatically paid the invoice off in my MYOB Accountright, but I haven't received the funds into my bank account, as yet.  I WILL NOT be posting the item to my customer until the funds have hit my account.  Please advise when the funds will be deposited into my account.

Most importantly I need to know if "Online Payments" has been turned off permanently and ensured my small business will NOT be paying any surcharges to MYOB when not using this facility.

I have just spent an hour on the phone to MYOB (regarding the above).

Unfortunately, I did not turn the "Online Payment" facility off in time and although I've only had one customer (hopefully no more) pay via Online Payment the dilemma is this - an email from MYOB was received by me stating a customer had paid via online payment / the invoice was automatically paid off in MYOB by MYOB (not me) / but the payment has not been deposited into my account yet.  This means the running balance of the main bank account in MYOB will be unbalanced until payment is deposited.  I know it isn't a big deal to some, so what your unbalanced until payment comes through, but how will this work for end of month statements etc.

Is it just me or does this not make sense!!!!!!

At least the MYOB rep confirmed I had turned the facility off.

Hi NailEquip, 

Thanks for the update. Yep, since you’ve followed the steps in the Turning online payments on or off article, your invoices won’t have the online payment options anymore.

For that payment that’s already gone through, it usually only takes about a day to show up in your bank account. The Online Invoice Payment feature pops the payment into undeposited funds first when your customer pays, then moves it over to your bank account the next day, and sorts out the ledger for you at the same time.

Regards,

Genreve

Genreve,

Would you kindly explain why, when I turned "ONLINE PAYMENTS" OFF on 17/7/2025 a payment went through "ONLINE PAYMENT" on 19/7/2025 - 2 days after it being turned off.

This is NOT acceptable.  I do not want this feature available to customers!

Please advise ASAP why this is happening.

So, I've just telephoned MYOB and apparently even though "ONLINE PAYMENTS" have been stopped from 17/7/2025 all outstanding invoices prior to the 17/7 are required to be turned off individually.  OMG!!!!!  I am furious!!!!!!   This is NOT RIGHT!!!!!!

MYOB - YOU NEED TO FIX THIS PROBLEM SO NO OUTSTANDING INVOICES CAN BE PAID VIA "ONLINE PAYMENTS"