Default Invoice Email Not Displaying Correctly

Hi Jules23,

There don't seem to be any reported cases similar to yours. It might be best to create a support ticket from the MYOB Account window so a support representative can help you troubleshoot your email text spacing issue.

Regards,
Genreve

Hi Jules23,

I just checked on your case this morning. You should hear back from the support team today.

Regards, 

Genreve

Hi Jules23, 

Line spacing on invoices usually depends on how the specific invoice is set up. I recommend reading through this link for more information regarding this. 

If this isn't what you meant, feel free to provide more information and screenshots. We're happy to help.

Thanks,
Genreve

Hi Genreve_S 

Sorry I should have been more specific.

When I go to email the sales invoice to the customer, from the "Send To" button, drop down and click "email", the email information message is displayed with no lines.  Last week I amended a couple of words of the body of the email message via the Dashboard under the Default Email Settings,  which all appears correct layout when I amended it and also when I went back and viewed it at the Dashboard "Default Email Settings", but when I go to email the sales invoice at the Send To button, the body of the email is not showing line spacing and is appearing different to what is appearing on the Dashboard.  I hope this explains it.

Many thanks

Hi Genreve_S 

Thank you.  I will create a support ticket as suggested.

Regards

Julie

Hi Genreve_S 

I have submitted a support ticket last Wednesday, however I am still waiting on a reply and a resolution. 

Regards

Julie

Genreve_Sthank you.

Kind regards

Julie

Hi Jules23,

No problem! If you need any help in the future, just start a new post and we'll be here to assist you.

Cheers,

Princess