Forum Discussion

BRIGITTE's avatar
BRIGITTE
Experienced Cover User
2 years ago

Deleting Old Quote

I had a number of old quotes dating back to 2016 that would keep popping up each time I went in to enter a sale for these clients. I have been unable to delete them since they are from previous financial years. Very annoying to have these pop up each time I go to enter a new sale.

 

Even when I remove security setting entry dates I stil cannot delete them. I posted here a back on 2019 and it seemed there was no solution so I gave up for the time being.

 

Now I have just experimented a bit and found that some here and there were able to be deleted from 2016-present but others are still there. There is no rhyme or reason to this. Just very random stubborn quotes that I get an error message 'Something's gone wrong and Account Right needs to close' or 'You are not able to edit this transaction'.

 

Any suggestions here please.....

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    2 years ago

    Hey Brigitte, 

    Sorry to hear that you've been trying to get this sorted for so long. I'll make sure that we get to the bottom of it! 

     

    When the error message comes up saying 'Something's gone wrong and AccountRight needs to close" do you get the option to click on "View error details" at all? If you get the option to click on that, more information about the error should display. 

     

    I'd also suggest checking out this page and ensuring the file settings match up with what's listed so that you have the correct settings to be able to delete transactions. I'd also suggest trying in the web browser version as well, do you get an error message come up at all when you try?

     

    If you continue to have a problem, feel free to send me a Private Message with the following details:

    • Serial Number
    • Business Name
    • Full Name + Email Address

     

    Cheers, Amanda. 

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