Emailing from MYOB is unreliable

Hi, djr123

Thanks for your post, and welcome to the MYOB Community Forum.

Thank you for bringing the intermittent issues with the MYOB email service to our attention. We sincerely apologise for the frustration and inconvenience this has caused you and your team. We understand how critical reliable email functionality is for your business, and we want to assure you that we take this matter seriously.

We are aware of the reported issues and are actively working to address them. Our dedicated team is investigating the root cause to provide a committed fix.

Best regards,

Doreen

Thanks Doreen. Any update on this issue?

Hi, djr123

Thanks for your response.

If you're still encountering issues about intermittent emailing, kindly send the email by batch or in smaller batches. Please let us know how it goes.

Best regards,

Doreen

Thanks Doreen. We have experienced this issue both emailing to our MYOB Inbox, and emailing single invoices to customers from MYOB. (ie. we do not have an option available to do in smaller batches). IT appears to be an issue re the reliability of the MYOB email service.

Hi, djr123

Thank you for updating us.

Please confirm if you are using AccountRight or Outlook when emailing invoices to your customers. This will help us a lot in assisting you efficiently.

Best regards,

Doreen

Hi, djr123

Just touching base on our recent conversation about whether you're using AccountRight or Outlook for emailing invoices. We're here to help, so don't hesitate to let us know if you need any more support with this.

Best regards,

Doreen

My problem has usually been with payslips emailing, but today neither Purchase Orders nor Remittances have emailed.

Any response / fix MYOB ??  - this has been going on way too long!

Hi JulieMac2,

Thanks for your post. 

We are aware of this issue, and the current workaround is to send the email in smaller batches or by batch if you are still experiencing intermittent emailing problems. Additionally, to pinpoint the cause of the issue, can you locate an invoice or bill that you know hasn't been received? Please try sending it individually first and check if it's received. Then, send it again to a different email address (such as your own) to see if it arrives. If your customer receives it when sent individually but not in bulk, you may need to send it in smaller batches.
 

If one email address receives it while another does not, the recipient might be blocking it. In that case, check the spam and firewall filters that could be causing the block.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl