Forum Discussion

tc4000's avatar
tc4000
11 months ago

emailing invoice from accountright

HI

I am having problems emailing invoices from accountright to a client that has an icloud address, there is a tick in send emails from accountright, but when i look in outlook it comes back as mail delivery failure , says 

 

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

>>> Message rejected due to local policy. Please visit

>>> https://support.apple.com/en-us/HT204137

 

can someone please advise 

thank you 

  • Albare's avatar
    Albare
    Trusted Cover User
    11 months ago

    Unfortunately your email is being treated as spam by Apple's servers.

    You say you're sending directly from AccountRight so does your email get through ok if you print the invoice to pdf and send it as an attachment directly from Outlook? It's more work.

     

    Maybe someone from MYOB can also check why Apple's iCloud is treating your email as spam.

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      11 months ago

      Hi Albare,

       

      Thank you for your post. We wanted to take a moment to extend our gratitude for your valuable insights regarding the email issue. Your contribution and suggestions have been incredibly helpful in addressing similar concerns that other users might face. Your willingness to share your knowledge and experience is truly appreciated.

       

      Thank you once again for your thoughtful input. Please feel free to share your ideas if you've got information or suggestions in the future. We're here to assist.

       

      Cheers,

      Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    11 months ago

    Hi tc4000,

     

    Thank you for your post.

     

    It seems you're encountering issues while sending invoices to an iCloud address from AccountRight. The error message you received indicates that the delivery failure is due to a policy restriction set by the recipient's email service provider. Unfortunately, this issue is beyond our control as it pertains to policies set by iCloud. But you could try to attach the invoice as a PDF or another file format to see if it might help bypass any email delivery restrictions.

     

    Please let me know if you require any further assistance, and I'm here to help in any way I can.

     

    Cheers,

    Princess