Emails not sending

We are having the same issue as well. It is very frustrating to have to double check which payslips have been sent, and then go and email the payslips that were missed. 

It looks so unprofessional to not have a payroll system that you can trust to email payslips each week.

I hope they have a fix for this issue soon.

Hi CoopsM,

Thank you for your post. Thank you for notifying us about your concern. We are sorry to hear that you are facing challenges sending pay slips to the employees. We are genuinely appreciate your patience and understanding on this matter. 

There can be a few reason why emails are not being send or received, as such, we would recommend going through the troubleshooting in this Help Article: Email Troubleshooting. If the issue persists, can you please retrieve the diagnostic log of the file so we can take a look into this for you. 

If my response has answered your enquiry, please click "Accept Solution" to assist other users find this information.

Kind Regards, 

Cel

Hi CoopsM ,

We hope this message finds you well. We want to check back with you regarding your concern. If you still need further assistance or if you have other questions or concerns, contact us again or create a new post. Rest assured that one of our Community Forum moderators will be happy to help.  
 

Kind Regards, 

Cel

I am having the same issue - since July 2023!  Every week up to 4 of my employees don't receive their payslips, it's different staff every week! And I have less staff now then when this issue started happening.

Having to re-send payslips every week is time consuming and embarrassing from the company's viewpoint.  

When will this issue be addressed please?

Hi SallyHECB,

I appreciate your patience and detailed information. There could be several reasons why emails aren't getting through. However, the workaround is to resend the email. I would also suggest checking out this help article for email troubleshooting.

Let me know how you'd go with this and if you require further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information. 

Kind regards,

Shella

No, it does not help.  If it was the same staff not receiving every week, it would be an easy fix.  But it is totally random.  And a total hassle.  

Hi SallyHECB,

Thanks for your response. If you're currently experiencing issues with some emails failing to send successfully while sending a large number of emails, another workaround is to send them in batches. For instance, if you're sending 100 emails, you can send them in batches of 20 payslips for each batch, starting with the first batch and then proceeding to the second batch.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

I am having the same issue. This appear to be a reoccuring issue for many users for several years. The resolve from MYOB is that they were on it and to send 10 or 20 at a time but I see that users have tried this and it still selects randomly. What are MYOB Accountright doing to fix this? 

The issue for us is sending statements.

Hi Antz72,

Thanks for your post!

Please send me a private message of the impacted email addresses that were not able to receive their statements. I'll have it check on my end.

Best regards,

Doreen