Forum Discussion

D_Sydes

21 days ago

Solved

Errors -4641 and 136 when importing receive payments files

Hey,

I am trying to import lists of payments for invoices.

When I try to match customer by ID I get this error

Error -4641: ReceivePaymentEvent_LineSaleEventDoesNotBelongToCard

When I try to match customer by customer name I get

Error -136 The card attached to the invoice is not the same as the card attached to the payment

I have confirmed that I have the correct ID's and customer names, and indeed as part of the same import I had 38 apply correctly.

I've noticed that the only invoices that this issue happens with are ones where a different customer has been issued an invoice with the same invoice number.

It feels to me like MYOB is searching for the supplied invoice number, picking the first one, then checking that the customer of that invoice in MYOB matches the customer on the import file.

This is the log when I attempted to import a list of payments by customer ID

Has anyone else encountered this issue?

D_Sydes
20 days ago
Update: I reached out via live chat and was helped out by Rhonna.
After she ran some diagnostics, we cleared the MYOB cache by deleting the companyFileCache file within -
Cache located in "C:\Users\<userName>\AppData\Local\MYOB\AccountRight\Current\Cache".
After this I tried importing again and happily was met with success!
Many thanks,

Dan

3 Replies

D_Sydes
20 days ago
Update: I reached out via live chat and was helped out by Rhonna.
After she ran some diagnostics, we cleared the MYOB cache by deleting the companyFileCache file within -
Cache located in "C:\Users\<userName>\AppData\Local\MYOB\AccountRight\Current\Cache".
After this I tried importing again and happily was met with success!
Many thanks,

Dan
Princess_R
MYOB Moderator
21 days ago
Hi D_Sydes,

Thanks for checking out those imported details. The errors (Error -4641 and Error -136) you hit during the attempts to import payment lists, seem like they could be caused by the card details linked to the invoice and the payment info in the import file. As this needed a further look, your best bet would be to contact our team directly for more troubleshooting.

Yes, duplicate invoice numbers can mess up the matching process. The import log usually has all the details you need to figure out what’s going on with these errors or warnings. Check out this link for more info. And to make things easier, you could try using the import template, and it should help streamline the importing process.

Cheers,

Princess
D_Sydes
21 days ago
Hi Princess,

Thanks, I will reach out to the team directly.
This is the full error log with labelled fields. I don't know what the fields in columns B, E and I are, it looks like they're some kind of internal MYOB identifiers.
I was able to fix the error -250 by correcting the customer ID, but not the -4641s.
I have been using import templates with success, but I do not believe this to be a template issue.
Anyway, I will reach out to the team.